Terms of Engagement

Please note that at the commencement of all new client work, the client will receive a document for signing that will outline the agreed work to be performed and the associated charges for that work. This document will form the basis of the contract and will be the first point of reference in any dispute.

Our Standards

Business Books South West will always maintain high standards of work in all that we do, with respect and confidence in each client role.


At all times Business Books South West will maintain all information received in complete confidence and not release any information without the business owners consent.

External Liaison

If liaison with outside parties (accountant, suppliers, customers) is required we will always maintain professional conduct when dealing with the people important to your business.

Contract Issues

If at any stage a client has issues with anything in the contracted agreement or concerns with the standard of work, they are requested to speak to the business owner (Mark Jennings) to discuss and resolve these issues.

Office Environment

​In cases where Business Books South West attends a client site, we request that the office be clean and smoke-free and we have access to a clean and hygenic bathroom.

Ownership of Documents

​Unless specifically stated, all documents and data files are the property of the client. If Business Books South West wishes to use any client documents, permission will be requested.